Responsible Gambling

Our Responsible Gaming Mission Statement

At Stake, we are committed to promoting responsible gaming practices for all customers on our platform and in our community.

Stake is dedicated to:

The prevention of underage gambling. Gambling under the age of 18 is prohibited.
Promoting gambling as a form of entertainment.
Empowering individuals to make informed decisions regarding the management of their gambling activities.

Understanding the Risks of Online Gambling and Addiction

Online gambling can be an exciting and entertaining activity, but it also carries risks that should not be overlooked. While many people gamble responsibly, for some it can lead to addiction, financial difficulties, and emotional distress. Problem gambling and addiction can develop when individuals lose control over their gambling activities, chase losses, gamble beyond their means, or prioritize gambling over personal and professional responsibilities. The convenience of online platforms can make it easier to lose track of time and money spent, increasing the risk of harm.

It is essential to approach gambling with awareness and moderation. Setting limits, recognizing warning signs, and seeking help when necessary can prevent gambling from becoming a problem. Remember, gambling should always be a form of entertainment — not a way to make money or escape personal difficulties. By staying informed and practicing responsible gambling, individuals can enjoy a safe and balanced experience while minimizing the risks associated with online gambling.

Potential Harmful Effects of Online Gambling:

Significant monetary losses, sometimes causing debt, bankruptcy, or poverty.
Financial strain can also affect families and dependents.
The uncertainty and losses can trigger mood swings, irritability, and emotional distress.
Time spent gambling can reduce time spent with loved ones or social activities.

Warning Signs of Gambling Disorder

Loss of ControlDifficulty stopping or reducing gambling, even when trying.Gambling more money than originally planned.
Chasing LossesContinuing to gamble to recover lost money.Taking bigger risks after a losing streak.
Financial ProblemsBorrowing money or selling belongings to fund gambling.Using money meant for essential needs (rent, bills, food) to place bets.
Neglecting ResponsibilitiesMissing work, school, or social activities due to gambling.Ignoring family and personal commitments.
Emotional DistressFeeling anxious, stressed, or irritable when not gambling.Experiencing guilt or regret after gambling.
Lying and SecrecyHiding gambling activity from family and friends.Making excuses or being dishonest about time and money spent gambling.
Increased Time Spent GamblingSpending more time gambling than on hobbies, socializing, or with family.Gambling for longer periods despite negative consequences.

Try our self-assessment tool to further understanding your gambling habits: https://stake.dk/

1. Deposit Limits

Upon registration, a player must set a deposit limit before gambling can begin. A player must be able to choose a daily, weekly, or monthly deposit limit. A deposit limit allows you to set a maximum amount of money you are willing to deposit into your account within a specific period of time, namely;

Calendar Day (00:00 - 23:59)
Calendar Week (Monday 00:00 - Sunday 23:59)
Calendar Month (First day of the month to the last day of the month)

Setting or reducing a deposit limit takes effect immediately. If you wish to increase your deposit limit, it is subject to a 24-hour cooling-off period.

How to Set Your Deposit Limits:

From your player account, navigate to the "Responsible Gambling" tab in the menu.
Under the “Deposit Limits” section, you can choose the type, amount, and time period of your limit.
After completing all steps, click "Save" to confirm your selections.

You can request to modify your deposit limits at any time through the account menu. Increases require a 24-hour cooling off period, while decreases are applied immediately.

If you are unable to change your deposit limits due to technical or other issues, please contact our Customer Support team for assistance.

2. Loss Limits

At Stake, you are able to limit the amount of money you can lose by setting a loss limit. A loss limit allows a player to set a maximum amount of money they are willing to lose within a specific period:

Daily
Weekly
Monthly

Setting or reducing a loss limit is applied immediately. If you wish to increase your loss limit, the increase is subject to a 24-hour cooling-off period.

3. Wager Limits

At Stake, you are able to limit the amount of money you can wager by setting a wager limit. A wager limit allows a player to set a maximum amount of money they are willing to wager within a specific period:

Daily
Weekly
Monthly

Setting or reducing a wager limit is applied immediately. If you wish to increase your wager limit, the increase is subject to a 24-hour cooling-off period.

How to Set Your Limits:

From your player account, navigate to the "Responsible Gambling" tab in the menu.
Under the “Gambling Limits” section, you can choose the type, amount, and time period of your limit.
After completing all steps, click "Save" to confirm your selections.

You can request to modify your limits at any time through the account menu. Increases require a 24-hour cooling off period, while decreases are applied immediately.

If you are unable to change your limits due to technical or other issues, please contact our Customer Support team for assistance.

4. Self-Exclusion

If you feel at risk of developing gambling problems or believe you may already be dependent on the platform, consider using the self-exclusion tool. By doing so, you will suspend all gambling activities on Stake. During this period, you will not be able to deposit or wager.

The self-exclusion tool restricts access to your account for a defined time, and your account will not reopen automatically after the period ends. Stake offers the following self-exclusion durations:

24 hours
30 days
90 days
180 days
Permanent

What Happens When You Self-Exclude?

During your self-exclusion period, access to your account will be blocked. After the selected time ends, your account will reopen automatically.If you opted for a permanent exclusion, your account will remain closed indefinitely for a minimum period of at least 1 year.

How to Apply Self-Exclusion

From your player account, go to the "Responsible Gaming" tab.
Under the “Self-Exclusion” section, select the desired exclusion period.
After completing all steps, click "Save" to apply these options to your account.

If you cannot process your self-exclusion due to technical or other issues, please contact our Customer Support team for assistance.

In the event of a permanent self-exclusion, your account will be self-excluded for a period of 1 year, after which you are able to register a new account. Stake reserves the right to extend a permanent self-exclusion beyond the 1 year duration, subject to further checks related to your account should it be deemed necessary.

During a Self-Exclusion:

You are prohibited from creating new accounts on Stake or attempting to bypass the system (e.g., by altering your personal details). Stake will take all possible steps to detect accounts held in your name.
Once self-excluded, your account will be suspended, and you will not receive marketing or promotional materials.

For your protection, Stake recommends self-exclusion from other gambling platforms where you have active accounts.

5. ROFUS - Register Over Frivilligt Udelukkede Spillere

ROFUS is the Danish Gambling Authority’s (Spillemyndigheden) register of self-excluded persons. If you wish to self-exclude temporarily or permanently from gambling in Denmark, you can register yourself voluntarily with ROFUS using MitID.

If you are registered with ROFUS, you are excluded from gambling at online casinos and on online betting with gambling operators with a Danish gambling licence, and cannot access land-based casinos in Denmark.

ROFUS makes the following durations available:

24 hours
1 month
3 months
6 months
Permanent

It is not possible to have an exclusion removed before the duration has expired and it is not possible to undo a registration.

In the event of a permanent self-exclusion, removing the exclusion is not possible before 1 year and 7 days after the time of registration.

An individual who has signed up for permanent exclusion may, at the earliest of one year after the date of registration, request the Danish Gambling Authority to have the exclusion removed. This means that it is not possible to undo a permanent exclusion until a year, as a minimum, has passed. The player must confirm the request 7 days after the request is made to complete the removal of the exclusion. If the player has not confirmed the request to have the exclusion removed within 30 days, the request will be nullified.

To register with ROFUS, visit https://www.rofus.nu/ .

6. StopSpillet

What is StopSpillet?

StopSpillet is the Danish Gambling Authority's helpline on gambling addiction. StopSpillet is for anyone who wants advice on problem gambling and counselling about compulsive gambling. The counselling is performed by professional and specially trained advisers. All conversations with StopSpillet are confidential, and the Danish Gambling Authority does not disclose information from the conversations to others.

At StopSpillet you can get:

Professional and impartial advice on responsible gambling
Clarification of problematic gambling behavior
Guidance on treatment options

Contact StopSpillet via chat :

Monday: 17:00 - 21:00
Tuesday: 17:00 - 21:00
Wednesday: 17:00 - 21:00
Thursday: 17:00 - 21:00
Friday: 14:00 - 17:00

Contact StopSpillet via call :

Monday-Thursday: 09:00 - 21:00
Friday: 09:00 - 17:00

Tel: + 45 70 22 28 25

7. Blocking Software

The Stake platform is prohibited for minors (under the age of 18 years old). There are several software options parents or guardians can use to monitor or restrict access to gambling platforms. Some of them include:

CYBERsitter: Offers site-blocking features — www.cybersitter.com
Software that blocks gambling sites once installed, such as:
NetNanny: http://www.netnanny.com
BetBlocker: https://betblocker.org

Note: Stake is not responsible for the performance or quality of third-party software recommended on this page.

8. Protection of Minors

Stake carries out age verification checks on all customers and requests for proof of age in the form of documentation where checks prove insufficient.

If it is discovered that a person under the age of 18 is playing at Stake, the account will be closed and all winnings will be forfeited.

If you suspect that someone under the age of 18 is playing at Stake, please contact us to report this so that we can take the necessary action.

9. Support Organizations

Harmful gambling behaviors can significantly impact people’s lives. If you're struggling to manage your gambling habits and want help or advice, we strongly recommend seeking support. If you're concerned about a friend or family member, do not hesitate to contact professional help.